Quality Promise

Quality Promise under Section 48 of the Public Transport Act

YlläsExpress Liikenne Satokangas Oy provides transport services in the Western Lapland region. The company is based in Kolari and mainly operates in the Ylläs area. Our routes connect the region’s ski resorts with Kittilä Airport and Kolari Railway Station. We operate both charter and public transport services.

Transport Services Offered

YlläsExpress operates charter services within Finland and abroad, as well as public transport services in the municipalities of Kolari, Muonio, and Kittilä, including scheduled, contracted, and service transport.

Information on Services, Changes, and Cancellations

Notifications are provided by email or phone.
24/7 service number: +358 400 123 911

Tickets and Pricing

Public transport fares follow Matkahuolto Oy pricing.
Charter service pricing is based on agreements between the customer and the service provider.

Information and Ticketing Systems

Contracted transport uses the Matkahuolto Oy ticketing system. Timetables are available at www.matkahuolto.fi.
Local transport in the Ylläs area uses the Ski Data ticket system. Timetables and prices are available at www.yllas.fi/skibus.

Vehicles and Accessibility

Our fleet meets current standards for charter and public transport operations.
We offer vehicles of various sizes (16–50 seats).
The service vehicle used in Kolari is equipped with a wheelchair ramp and lift (16 seats).
The Ylläs local transport service operates a low-floor vehicle for easier access.

Customer Satisfaction

Customer feedback is processed as quickly as possible.
A feedback email address and the service number +358 400 123 911 are available on our website.

Complaints, Refunds, Contract Termination, and Compensation

Refunds and compensations are negotiated on a case-by-case basis.
For rides booked via the Airport Taxi service, a processing fee (as stated on our website) will be charged for refunds.

Services for Disabled and Mobility-Impaired Passengers

Special needs are accommodated through dedicated vehicles in our service and contracted routes.
Drivers assist passengers when needed.
Services are designed to take into account the needs of different population groups.

Quality Promise available on our website: www.yllasexpress.fi